Cool Tool: Resizr

Need a quick picture edit?  Don’t feel like opening Photoshop or PSP?  Just surf to www.resizr.com, upload your photo (from URL or your computer) and click to go to their editing interface.  You can resize, crop, and optimize in just a few clicks.  Simple.  Free.  Very cool.

Cool Tool: YouSendIt

Have you ever tried to send a large file via email to a client, or struggled with trying to FTP a graphic or PDF file for your website designer?  Discover YouSendIt.com!

YouSendIt allows you to easily send large files via email.  You upload the file on their website and enter the recipient plus a short message, then YouSendIt delivers the file.  The receipient receives a link so they can download the file at their convenience (no clogging up their email box, endlessly waiting for a large file to download when they weren’t expecting it).

The free version works beautifully for files under 100MB.  A paid version is also available for larger files or companies who want to use it more frequently with more features.

Cool Tool: NoCostConference.com

Considering offering teleseminars or Q&A calls for your business?  Check out http://www.nocostconference.com where you can get a free conference line.  It includes a recording of your call so you can download and save it.  You can send it to people who weren’t able to make the call, or convert it to mp3 and upload it to your site.

Not using teleseminars, Q&A calls, or anything similar yet?  Here are some ideas you might consider:

  • Offer a free or low-cost call on a topic you’re an expert in, then take that recording and have it transcribed and package the transcript and mp3 file into a product to sell on your website.
  • Do a monthly Q&A time, start with a quick overview of what you offer, then let customers ask you any questions they’d like to about your products.  Sort of like an “open house” for your online business.
  • Put together a short teleclass about your products or a service you specialize it, offer it live, and then add the recording to your website as a bonus when visitors sign up for your newsletter.
  • Get in touch with an “expert” and interview them on a topic that would be helpful to your customers.
  • Have someone else interview you on a topic that would be helpful to your customers.
  • Create a mastermind group with some of your fellow business owners or colleagues and meet on a conference line monthly to encourage and support each other, share your goals, and keep each other accountable.

Why You Need a Business Plan & How to Write One

A business plan is a document that covers what your business offers and to whom, what your goals are, and how you’re going to reach them.  Think of it like a road map to get your business from where you are today to where you want to be.  It’s a strategic plan.  Sometimes this is called an “internal” business plan because it’s only intended for the business owner or leadership team to reference and not for outside investors.

Unless you’re seeking financing from a traditional source like a bank, applying for grants, or seeking investors, your business plan can be simple and easy to write with no need for endless pages of income projections, competitive analysis, and other (very interesting but time consuming) statistics and research.  So feel free to throw that out the window and just put together an easy couple of pages that will help guide your business through 2009.

( Note: If you’re looking to write a business plan to secure financing or present to investors you can find free templates and help on the SCORE website at http://www.score.org/template_gallery.html )

If you’ve already got a business plan, the end of the year is a great time to review it and see where you can update or change to reflect the goals you’ve already reached or any changes in business direction.

So, what should you include in your business plan?  Here’s an outline you can use to create your own plan in an afternoon (assuming you know your financial data, and with the end of the year and tax time coming soon, if you don’t, you may want to start compiling that).  It doesn’t have to be perfect or comprehensive.  Just put something down on paper and you can come back to it and keep revising as you have time. The important thing is to get started building that plan to reach your goals so your business knows where it’s going!

Description of Your Business
- Basic Business Info
- Management
- Legal Business Info
- What your business offers
- Who you offer your products/services to

Business Objectives: Just jot down a quick list of what you need to do to be successful, such as provide quality products, ensure good customer service, continue to meet the needs of your target market, etc.

Current Business Information: The basics about your business.
- You current business income and expenses information
- Your business assets
- Tools (computers, equipment, etc)
- Client database
- Newsletter
- Web presence & brand
- Other assets
- Current marketing strategies
- Business value

Business Goals: Where is your business going?
- What are your 6 month, 12 month, and 2 year goals?
- What are your income goals?
- What do you need to reach that income?
- X sales at $X each
- X new customers per month

Marketing Plan: How will you reach your goals?
- Product/service strategies
- Which products/services are your focus?
- Do you have plans to for new products in 2009?
- Marketing tactics planned for 2009
(We’ll talk more about the marketing plan section in next week’s newsletter.)

Business Future:
A short description of where you want your business to be in the future

You’ll find that making time to figure out and write down your goals, then break them down into the necessary steps, will make them feel more “real” and “attainable” — and when you know exactly what to do to reach your goals, it’s easier to reach them.  You wouldn’t try to drive your car or pilot a jet blind.  So don’t run your business blind.  Make a plan!

Once you’ve completed a basic internal business plan, make at least two copies.  File copy one along with your other important business documents.  Keep copy two somewhere that you’ll see it and can refer to it frequently.  This way you’ll be reminded of your goals and keep working towards them.

Especially for Hyena Cart Vendors


** Attention Hyena Cart Work at Home Moms **
Learn How to Get Your Shop Listed in the Search Engines!
Plus, 20 Other Ways to Get More Traffic to Your Hyena Cart

Does this sound like you?

  • Do you keep checking the X Shoppers Online to see if you’ve got any new shoppers in your Hyena Cart?
  • Do you wonder how to get more shoppers in your cart?
  • Do you see other shops getting lots of traffic and wonder how they’re doing it?
  • Or, are you successful but looking for more ideas to get even more traffic into your cart?

If so, I can help!

I’ve created Hyena Cart Traffic Tactics to share what I know about SEO (search engine optimization) and other great traffic generating strategies, especially for Hyena Cart work at home moms!

I know, the whole topic of search engine optimization can seem overwhelming because there’s so much conflicting advice and so much jargon—such as keyword density, white hat, black hat, meta tags, and anchor links. The good news is it doesn’t have to be that hard. AND you can get just the information that applies to your Hyena Cart setup!

You don’t have to do this on your own! Let me *show* you (using video of my screen while I go over real Hyena Cart shops–you can even submit your URL to be reviewed free on the call once you’ve signed up) the steps you can take to improve your search engine rankings and get more traffic.

Find out more and get all the details at http://www.themusesguide.com/SEOforHyenaCart.html

My New Articles Website is Live!

Want to keep up with my articles?  Looking for free content you can reprint on your blog or website, or in your newsletter?  Check out my new articles website at http://articlesbymichelleshaeffer.com

Subscribe to the RSS feed and you’ll be the first to know when I post new articles.

Do you write articles for marketing your business?  It’s a great way to share what you know and promote your business at the same time.

Want your own ArticlesByYou.com website?  Here are the steps I took to create mine:

1) Register a domain.

2) Set up hosting (if you’ve got a website hosting package already you can probably setup an add on domain at no additional monthly cost).

3) Install WordPress.  I did this through Fantastico in my cPanel, takes just a couple of minutes.

4) Add and activate your theme.  I used Revolution 2′s Office theme and hacked it just a bit to make it work nicely for my articles.

5) Set up categories and post your articles.

And that’s it.  :)

What’s Your Christmas Wish?

Share your Christmas wish.  You never know what might happen!

http://www.wahmtalkradio.com/blog/what-is-your-christmas-wish/

Cool Tool: BrowserShots & IE Renderer

This week’s cool tool is for you DIY web designers.  It can be craziness trying to test your site design and code out on different browsers to be sure it works nicely in all of them.  Make it easier on yourself and use BrowerShots!  Go to www.browsershots.org and put in your domain name or development URL then choose from 60+ different browsers that you can view your design in.  Takes anywhere from a couple of minutes to an hour, but when it’s done you can see exactly what your design looks like in a stunning array of browsers.  Very cool.

And a bonus tip: if you work on a Mac and want a quick IE preview, go to http://ipinfo.info/netrenderer/index.php and instantly see your site in various versions of IE.

Customer Satisfaction Is Not Enough

Note from Michelle: Tessa Stowe’s newsletter is one I regularly read and highly recommend.  This article was great, and so true.  If you aren’t subscribed, there’s a link at the end you can click through to sign up!

©Tessa Stowe, Sales Conversation, 2008

If you have dissatisfied customers, will they keep buying from you? Probably not. If you have satisfied customers, will they keep buying from you? Maybe. But maybe not.

You are probably saying to yourself that, surely, if your customers are satisfied with your products and services, they will keep buying from you. That’s one of the reasons everyone says you must focus on customer satisfaction. But while customer satisfaction is important, it’s not enough to ensure your customers will keep buying from you.

To illustrate this, think about how many restaurants you have been to where you had great food, but you’ve never been back. They met – maybe even exceeded – your expectations with delicious, well prepared food and you were satisfied, or even extremely satisfied, with your meal, yet you have never been back.

If you yourself have been a satisfied customer who didn’t repurchase, why should you expect your satisfied customers to repurchase from you?

If you want your customers to keep buying from you, you need to go beyond customer satisfaction.

Continuing the restaurant example, there is a Chinese restaurant near where we live. Their food is usually good but, occasionally, Andrew, the chef/owner, has a bad day and overcooks the food. Even so, we keep going there and have been doing so for over 10 years. We would not even think of going to another Chinese restaurant in the area.

You see, every time we walk into this restaurant we are greeted with a big, welcoming smile by Cindy, Andrew’s wife. Cindy always takes the time to chat with us and to catch up on how we are and whether we have been on any holidays. She remembers what we tell her and then follows up with us the next time she sees us. All in all, every time we go to “our” Chinese restaurant, Cindy makes us feel special and we just keep on going back.

We are loyal to this restaurant because Cindy makes us feel good every time we go there and shows that she is interested in and cares about us. We feel like we belong, like it’s really “our” restaurant. It’s a simple formula, really.

So the key to ensuring your customers keep buying from you is to satisfy them with your products and services AND to make them feel good. They’ll then become loyal customers.

To make your customers feel good, focus on the experience they have when dealing with you. Do what you can to ensure that they feel special, they feel appreciated, and they feel you care about them, not just as customers, but as people.

If you can deliver this experience to your customers, you will build loyal customers. And loyal customers will keep on buying from you, even if they are occasionally dissatisfied with a product (as we are with Andrew’s occasionally overcooked food), because they enjoy the experience of dealing with you.

Think of ways you can give your customers a great experience when they deal with you. How can you make them feel good? How can you make them feel special? How can you show you care about them?

Get into the habit of doing at least one thing a day to show a customer you care about him or her. For example, you could send your customers cards – as a “Thank You,” on their birthdays, or just to say hello. The possibilities for making your customers feel special are endless once you start thinking this way. If you put systems in place, this can all be done with very little effort.

Focus on building satisfied AND loyal customers, and watch your sales grow.

Tessa Stowe teaches small business owners and recovering salespeople simple steps to turn conversations into clients without being sales-y or pushy. Her FREE monthly Sales Conversation newsletter is full of tips on how to sell your services by just being yourself. Sign up now at www.salesconversation.com.

Cool Tool: Random.org

Need a secure, random password?  How about a random list, flip of a coin, or roll of the dice?  Find it free at www.random.org  It’s a quick and easy way to generate password strings of random letters/numbers for better security.  I use the “string generator” feature regularly.  And the coin flipper’s just plain fun to use.  Bookmark it and it’ll be there waiting when you need it.

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